Refund Policy

1. Digital Product — No General Right of Withdrawal

FocusReset is a digital product. By purchasing, you acknowledge that you are buying access to digital educational content that is delivered immediately upon payment confirmation. Because digital goods cannot be "returned" once accessed, all sales are generally considered final once you have gained access to the program materials.

This is consistent with standard digital commerce practices and the consumer regulations applicable to digital content and services (including EU Directive 2011/83/EU, Article 16(m), which permits exclusion of withdrawal rights for digital content once delivery has begun with consumer consent).

2. Eligibility for a Refund

We understand that sometimes things don't work out. We may consider a refund under the following limited circumstances:

• Duplicate charges: If you were accidentally charged more than once for the same product, we will refund the duplicate transaction in full.
• Technical failure preventing access: If a verified platform error permanently prevents you from accessing the program content you purchased, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
• Pre-access cancellation: If you contact us before accessing any program content (i.e. you have not logged in or viewed any course material), we may issue a full refund at our discretion.

3. Subscription Products (FocusReset Coach)

The FocusReset Coach is a monthly subscription service. You may cancel your subscription at any time through Polar to prevent future charges. Upon cancellation:

• You will retain access to the coach for the remainder of your current billing period.
• No partial-month refunds will be issued for the current billing cycle.
• Previous months' subscription fees are non-refundable, as the service was available and accessible during those periods.

4. One-Time Purchases (The 7-Day Reset)

The 7-Day Reset is a one-time purchase granting lifetime access to the program content. Because the entire program is unlocked immediately upon purchase, this product is considered a fully delivered digital good. Refund requests for one-time purchases are evaluated strictly against the eligibility criteria in Section 2 above.

5. How to Request a Refund

If you believe you qualify for a refund under the conditions above, please email us within 7 days of your purchase date at [email protected]. Include your order details and a brief description of the issue so we can assist you promptly.

We aim to respond to all requests within 3 business days. Approved refunds are processed through Polar and typically appear within 5–10 business days.

6. Disputes

We encourage you to reach out to our support team directly before initiating any payment dispute. Resolving concerns through our support channel is faster and ensures uninterrupted access to your program. Unresolved disputes may affect your account standing.

7. Abuse Prevention

FocusReset reserves the right to deny refund requests from users who have:

• Accessed, downloaded, or consumed a substantial portion of the program content
• Previously received a refund on a FocusReset product
• Engaged in a pattern of purchasing and requesting refunds

8. Payment Processing

All orders are processed through Polar, which serves as the Merchant of Record for FocusReset. Polar handles order processing, applicable taxes, and refund disbursement on our behalf.

9. Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact

For any questions about this refund policy, please reach out to us at [email protected].